Shipping policy

At TerraBoard, we strive to deliver your order safely, accurately, and on time. Our shipping operations are built to support the needs of industrial and commercial buyers whether you’re ordering a small batch or a bulk shipment.

Shipping Methods

We offer two primary shipping methods based on your order volume, weight, and destination:

1. FedEx Ground or Express

Ideal for small-to-medium orders, samples, or boxed shipments.

2. LTL Freight (Less-than-Truckload)

Used for palletized or bulk orders requiring freight service. Includes curbside delivery. Liftgate service available upon request.

The shipping method is selected based on the size, weight, and handling requirements of your order.

Shipping Rates

Shipping costs are calculated during the quoting process and will be provided to you prior to order confirmation. Your shipping rate is based on:

  • Order size and weight
  • Destination (domestic U.S. only)
  • Required service level (e.g., standard or expedited)
  • Accessorial services (e.g., liftgate, inside delivery, etc.)

Please note: Shipping charges are non-refundable unless the return is due to a shipping error or product issue (see Return Policy).

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can also track your order status directly through our online store:

Track My Order

If you have not received your tracking number or need assistance, please contact our support team.

Estimated Delivery Times

Estimated delivery windows will be provided during the quoting and checkout process. While we make every effort to meet these timelines, actual delivery times may vary depending on:

  • Shipping carrier workload
  • Destination location
  • Inventory and production lead times
  • Weather or natural events
  • National holidays

We do not guarantee delivery dates unless explicitly agreed upon in your order confirmation.

Shipping Delays

We understand delays can disrupt your operations, and we aim to minimize them. However, delays may occur due to:

  • High shipping volumes from carriers (especially during peak seasons)
  • Inclement weather affecting ground or freight transportation
  • Incomplete or incorrect shipping information
  • Supply chain disruptions
  • Custom or made-to-order items requiring longer lead times

If your order is delayed, we will notify you as soon as possible and provide updated tracking or resolution options.

Questions About Shipping?

We’re here to help. If you have any questions about your shipping rate, timeline, or delivery method, please don’t hesitate to contact our customer service team before or after placing your order.

TerraBoard Customer Service
Email: info@terraboardonline.com
Phone: 1-502-810-1255
Mon–Fri | 9:00 AM – 5:00 PM EST