At TerraBoard, we strive to deliver your order
safely, accurately, and on time. Our shipping operations are built to support
the needs of industrial and commercial buyers whether you’re ordering a small
batch or a bulk shipment.

Shipping Methods

We offer two primary shipping methods based on your order
volume, weight, and destination:

1. FedEx Ground or Express

Ideal for small-to-medium orders, samples, or boxed
shipments.

2. LTL Freight (Less-than-Truckload)

Used for palletized or bulk orders requiring freight
service. Includes curbside delivery. Liftgate service available upon request.

The shipping method is selected based on the size, weight,
and handling requirements of your order.

Shipping Rates

Shipping costs are calculated during the quoting process
and will be provided to you prior to order confirmation. Your shipping
rate is based on:

• Order
  size and weight
• Destination
  (domestic U.S. only)
• Required
  service level (e.g., standard or expedited)
• Accessorial
  services (e.g., liftgate, inside delivery, etc.)

Please note: Shipping charges are non-refundable
unless the return is due to a shipping error or product issue (see Return
Policy).

Tracking Your Order

Once your order has shipped, you will receive a tracking
number via email. You can also track your order status directly through our
online store:

Track My Order

If you have not received your tracking number or need
assistance, please contact our support team.

Estimated Delivery Times

Estimated delivery windows will be provided during the
quoting and checkout process. While we make every effort to meet these
timelines, actual delivery times may vary depending on:

• Shipping
  carrier workload
• Destination
  location
• Inventory
  and production lead times
• Weather
  or natural events
• National
  holidays

We do not guarantee delivery dates unless explicitly agreed
upon in your order confirmation.

Shipping Delays

We understand delays can disrupt your operations, and we aim
to minimize them. However, delays may occur due to:

• High
  shipping volumes from carriers (especially during peak seasons)
• Inclement
  weather affecting ground or freight transportation
• Incomplete
  or incorrect shipping information
• Supply
  chain disruptions
• Custom
  or made-to-order items requiring longer lead times

If your order is delayed, we will notify you as soon as
possible and provide updated tracking or resolution options.

Questions About Shipping?

We’re here to help. If you have any questions about your
shipping rate, timeline, or delivery method, please don’t hesitate to contact
our customer service team before or after placing your order.

TerraBoard Customer Service

Email: info@terraboardonline.com

Phone: 1-502-810-1255

Mon–Fri | 9:00 AM – 5:00 PM EST

• Access to bulk pricing & custom quotes
• Dedicated account support
• Lead times designed for distributor agility
• Catalog of recyclable and compostable SKUs
• Sample kits for product validation